At Metric Surveying, we’re committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws. Whether you're requesting a quote, booking a site visit, or browsing our website, we are transparent about how we collect, use and protect your data.

This Privacy Policy outlines what information we collect, why we collect it, and how we keep it secure. If you have any questions, feel free to contact us using the details below.

1. Who We Are

Metric Surveying
Website: https://metricsurveying.com.au
Email: Tim.P@metricsurveying.com.au

2. Information We Collect

We may collect the following personal information:

▶ Full name and contact details (such as phone number and email address)
▶ Property address or project site location
▶ Project-specific details relevant to our services
▶ Website usage data, including IP address, browser type and device information

This information may be collected when you:

▶ Complete a contact, quote or enquiry form
▶ Communicate with us via phone or email
▶ Interact with our website (e.g. via cookies or analytics tools)

3. Why We Collect It

We collect and use your personal information for purposes including:

▶ Responding to enquiries or service requests
▶ Booking and managing site visits and projects
▶ Providing our surveying services and support
▶ Improving our website and user experience
▶ Sending relevant updates or service information (if you’ve opted in)

We only collect the information necessary for these activities and do not sell or share your data with third parties for marketing purposes.

4. Third-Party Providers

To support our operations, we may engage trusted third-party service providers such as:

▶ Website hosting and analytics platforms
▶ Email and communication tools
▶ CRM or data storage systems

These providers are required to comply with strict privacy and data protection standards. They only receive the information necessary to perform their services and are not permitted to use it for any other purpose.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to analyse website traffic and improve your user experience. These tools help us understand which areas of the site are most useful to visitors.

You can manage or disable cookies through your browser settings at any time. Please note this may affect some website functionality.

6. How We Protect Your Information

We implement appropriate security measures to protect your personal data, including:

▶ Secure (SSL) website encryption
▶ Restricted access to internal systems
▶ Regular reviews of our data handling practices

While we take all reasonable precautions, no online data transmission can be guaranteed as 100% secure.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

▶ Access personal information we hold about you
▶ Request corrections to inaccurate information
▶ Request deletion of your data (unless retention is required by law)
▶ Opt out of receiving marketing communications

To exercise any of these rights, contact us at: Tim.P@metricsurveying.com.au

8. External Links

Our website may include links to external sites (e.g. suppliers or partners). Please note that we are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The most recent version will always be available on our website, with the "Last Updated" date clearly displayed.

10. Contact Us

If you have any questions, concerns, or requests relating to your personal information, please contact:

Metric Surveying
Tim.P@metricsurveying.com.au